meja21 Privacy Policy

1. Introduction

Welcome to the meja21 Privacy Policy. This document governs the collection, use, storage, and disclosure of personal information submitted by users of the meja21 platform (the "Platform", "Service", "We", "Us", or "Our").

By registering an account or using any meja21 service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, you must not use our services.

meja21 is committed to protecting the privacy of all users, including residents of Indonesia and international visitors. We handle your data in accordance with international data protection standards and best practices.

2. Information We Collect

2.1 Personal Information Provided by You

When you register an account with meja21, we collect the following personal information:

• Identity Information: Full legal name, date of birth, nationality, and government-issued identification number (e.g., KTP number for Indonesian residents).
• Contact Information: Email address, mobile phone number, and residential address (including city, province, and postal code).
• Account Credentials: Username, password (stored in encrypted form), and security questions.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet details (OVO, DANA, GoPay, ShopeePay, LinkAja account identifiers), and transaction history.
• Verification Documents: Copies of government-issued ID, proof of address (utility bill or bank statement), and payment method verification screenshots submitted during the KYC (Know Your Customer) process.

2.2 Information Collected Automatically

When you use meja21 services, we automatically collect certain technical and usage data:

• Device Information: IP address, browser type and version, operating system, device model, screen resolution, and unique device identifiers.
• Usage Data: Pages visited, features accessed, games played, bet amounts, win/loss records, session duration, click patterns, and referral source.
• Location Data: Approximate geographic location derived from your IP address (city-level, not precise GPS coordinates).
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, remember preferences, and analyze platform performance. You may disable cookies in your browser settings, but this may limit certain functionality.

2.3 Information from Third Parties

In certain cases, we may receive information about you from third-party sources:

• Payment Processors: When you deposit or withdraw funds, our payment partners (banks and e-wallet providers) may share transaction confirmation data with us.
• Verification Services: We may use third-party identity verification services to confirm your age, identity, and address during the KYC process.
• Affiliates and Marketing Partners: If you were referred to meja21 by an affiliate partner, we may receive referral tracking data (but not your personal information prior to your registration).

3. How We Use Your Information

meja21 uses your personal information for the following purposes:

• Account Management: To create, maintain, and secure your account; verify your identity; and authenticate your login credentials.
• Transaction Processing: To process deposits, withdrawals, and bonus credits; reconcile payment records; and detect fraudulent transactions.
• Service Delivery: To provide access to games, sports betting markets, live dealer tables, togel (Indonesia's traditional numbers lottery), and other platform features.
• Customer Support: To respond to your inquiries via live chat, email, or WhatsApp; resolve disputes; and provide technical assistance.
• Compliance and Security: To comply with legal obligations, including Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations; prevent fraud, money laundering, and underage gambling; and enforce our Terms & Conditions.
• Marketing and Promotions: To send you promotional emails, SMS messages, and push notifications about bonuses, new games, and special offers (you may opt out at any time via account settings).
• Platform Improvement: To analyze usage patterns, measure feature performance, conduct A/B testing, and improve user experience based on aggregated data.
• Responsible Gaming: To monitor your gambling activity, detect patterns that may indicate problem gambling, and implement self-exclusion or deposit limits you have requested.

4. Data Sharing and Disclosure

4.1 When We Share Your Information

meja21 does not sell your personal information to third parties. However, we may share your data in the following limited circumstances:

• Service Providers: We share data with trusted third-party vendors who provide essential services such as payment processing (banks, e-wallet providers), identity verification (KYC providers), cloud hosting, customer support software, and email delivery. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
• Legal Compliance: We may disclose your information to law enforcement, regulatory authorities, or government agencies if required by law, court order, or subpoena, or if we believe disclosure is necessary to prevent fraud, enforce our Terms & Conditions, or protect the safety of our users.
• Business Transfers: In the event of a merger, acquisition, bankruptcy, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
• Affiliates: We may share aggregated, anonymized usage data (not personally identifiable information) with affiliate marketing partners to measure campaign performance.

4.2 International Data Transfers

Your personal information may be stored and processed on servers located outside Indonesia. When we transfer data internationally, we ensure that appropriate safeguards are in place, such as encryption, secure data centers, and contractual data protection clauses.

5. Data Retention

meja21 retains your personal information for as long as your account remains active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements.

Specific retention periods include:

• Account Information: Retained for the lifetime of your account plus 5 years after account closure (for compliance and dispute resolution purposes).
• Transaction Records: Retained for 7 years to comply with financial regulations and tax reporting requirements.
• Identity Verification Documents: Retained for 5 years after account closure or as required by AML/KYC regulations.
• Marketing Consent Records: Retained until you withdraw consent, plus an additional 2 years to demonstrate compliance.
• Cookies and Usage Data: Retained for 12–24 months, after which they are anonymized or deleted.

You may request deletion of your personal data at any time by contacting support at [email protected]. We will process your request within 30 days, subject to legal retention requirements.

6. Your Rights

As a user of meja21, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal data we hold about you. We will provide this information in a commonly used electronic format within 30 days of your request.
• Right to Correction: If any of your personal information is inaccurate or incomplete, you may update it directly via your account settings or request correction by contacting support.
• Right to Deletion: You may request deletion (also known as "the right to be forgotten") of your personal data. We will honor such requests unless we are legally required to retain certain information.
• Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances, such as while we verify the accuracy of information you have disputed.
• Right to Object: You may object to the processing of your data for direct marketing purposes. You can opt out of promotional communications at any time via account settings.
• Right to Data Portability: You may request a machine-readable copy of your data to transfer to another service provider.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact our privacy team at [email protected]. We will respond to your request within 30 days.

7. Data Security

meja21 employs robust technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols. Passwords are hashed using industry-standard cryptographic algorithms.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis. All employees and contractors are bound by confidentiality agreements.
• Secure Infrastructure: Our servers are hosted in geographically distributed, SOC 2 Type II certified data centers with 24/7 physical and network security monitoring.
• Regular Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and remediate potential weaknesses.
• Incident Response: In the unlikely event of a data breach, we have an incident response plan in place to contain the breach, assess the impact, and notify affected users and relevant authorities as required by law.

8. Cookies and Tracking Technologies

meja21 uses cookies and similar technologies to enhance your experience and analyze platform usage. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our service.

8.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality, such as maintaining your logged-in session and remembering security settings. These cannot be disabled without affecting platform operation.
• Performance Cookies: Collect anonymized data on page load times, error rates, and feature usage to help us optimize performance.
• Functional Cookies: Remember your preferences such as language settings, preferred game filters, and display options.
• Marketing Cookies: Track referral sources and measure the effectiveness of promotional campaigns. These cookies do not store personally identifiable information.

8.2 Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies. However, disabling certain cookies may limit your ability to use some platform features. For more information on managing cookies, consult your browser's help documentation.

9. Children's Privacy

meja21 is strictly for users aged 21 and older. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected data from a minor, we will delete such information immediately and close the associated account.

If you believe that a minor has registered an account with meja21, please contact us immediately at [email protected] so we can take appropriate action.

10. Changes to This Privacy Policy

meja21 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. Material changes will be communicated via email or a prominent notice on the platform.

The "Effective Date" at the top of this policy indicates when it was last updated. Your continued use of meja21 after any modifications constitutes acceptance of the revised policy. If you do not agree with the updated terms, you must discontinue use of our services and close your account.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how meja21 handles your personal information, please contact us:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 on the meja21 platform
• WhatsApp: +62 811 0000 2121 (text only — not a clickable link)

We are committed to resolving any privacy concerns promptly and transparently. All inquiries will receive a response within 5 business days.